We recently identified a bug in our latest release that caused the Chart of Accounts hierarchy to revert back to default settings for a subset of users. To prevent any potential flow-on effects as a result of this bug, we immediately took action and temporarily halted company updates while the issue was being rectified. We have since restored the affected data and are closely monitoring any individual cases where user actions during this period may have led to conflicts with the restored data.
Posted Mar 04, 2025 - 09:28 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 04, 2025 - 05:12 UTC
Update
We are continuing to work on a fix for this issue.
Posted Mar 04, 2025 - 04:16 UTC
Update
Our team is working hard to resolve it as quickly as possible. We understand how important this is, and we sincerely apologize for the disruption.
Posted Mar 04, 2025 - 01:48 UTC
Identified
We are currently experiencing an issue affecting company updates and headings in the Chart of Accounts.