Resolved -
Downstream Payment services providers have been functioning for two weeks without incident.
Jul 3, 03:39 UTC
Monitoring -
We are seeing successful transactions on all currencies for AMEX cards. We are continuing to monitor the results overnight.
Jun 17, 13:34 UTC
Update -
We are again seeing total failure of CAD, EUR, GBP, NZD, USD and ZAR transactions on AMEX cards. We are working with our external providers to resolve the issue.
Jun 16, 00:50 UTC
Update -
We are again seeing elevated failure rates for AMEX transactions. We are investigating the cause with our external providers.
Jun 16, 00:30 UTC
Update -
The majority of payment methods have been restored. Only American Express payments for ZAR currency customers are still affected. We are continuing to work with our external providers to rectify the issue.
May 5, 04:59 UTC
Update -
We have re-enabled payments for American Express cards for all currencies except ZAR. We expect to have ZAR payments online before 1 May.
Apr 24, 03:30 UTC
Update -
We are awaiting third-party response on the resolution of the issue.
Apr 1, 23:46 UTC
Update -
We are continuing to investigate this issue.
Mar 31, 23:40 UTC
Investigating -
We are currently investigating an issue with our downstream payment providers regarding American Express payments. This appears to be affecting all currencies and results in payment failure.
Mar 31, 23:39 UTC