Downstream Payment services providers have been functioning for two weeks without incident.
Posted Jul 03, 2026 - 03:39 UTC
Monitoring
We are seeing successful transactions on all currencies for AMEX cards. We are continuing to monitor the results overnight.
Posted Jun 17, 2026 - 13:34 UTC
Update
We are again seeing total failure of CAD, EUR, GBP, NZD, USD and ZAR transactions on AMEX cards. We are working with our external providers to resolve the issue.
Posted Jun 16, 2026 - 00:50 UTC
Update
We are again seeing elevated failure rates for AMEX transactions. We are investigating the cause with our external providers.
Posted Jun 16, 2026 - 00:30 UTC
Update
The majority of payment methods have been restored. Only American Express payments for ZAR currency customers are still affected. We are continuing to work with our external providers to rectify the issue.
Posted May 05, 2026 - 04:59 UTC
Update
We have re-enabled payments for American Express cards for all currencies except ZAR. We expect to have ZAR payments online before 1 May.
Posted Apr 24, 2026 - 03:30 UTC
Update
We are awaiting third-party response on the resolution of the issue.
Posted Apr 01, 2026 - 23:46 UTC
Update
We are continuing to investigate this issue.
Posted Mar 31, 2026 - 23:40 UTC
Investigating
We are currently investigating an issue with our downstream payment providers regarding American Express payments. This appears to be affecting all currencies and results in payment failure.