Resolved -
This incident has been resolved.
Oct 21, 00:35 UTC
Monitoring -
It appears that service has been restored. We will continue to monitor account recovery services.
Oct 20, 12:55 UTC
Investigating -
Fathom is currently experiencing issues with a downstream provider for account recovery via SMS. Users will be unable to use SMS to recover their accounts. All other aspects of 2FA, including account recovery via email remain operational.
Oct 20, 10:06 UTC